Associated Courses

ITIL Practitioner

pdfCourse Outline

Duration

3 Days

Price

£995 per person

Pre-Requisites

Completion of the pre-course reading. Involvement in the provision or receipt of IT Services.

Course tailoring service

Our tailoring service is a luxury you can afford, allowing you to combine elements of related courses producing a bespoke
solution, designed specifically to fulfil your training needs. Is there any better way to meet all of your training objectives and maximise your training ROI?

Kit supply

Running a course at your facilities might sound like a good idea until you start thinking about the practicalities of equipment usage and the
impact this could have on day to day business, so why not let us bring the necessary
equipment with us?

ITIL v4 Foundation

This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

It culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management – Version 4 and is a pre-requisite for the further training in ITIL Version 4 that leads to the ITIL Diploma in IT Service Management.

Content

The course covers the fundamentals of the IT Infrastructure Library® (ITIL®) which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:

The course is comprised of pre-course reading material, lecture sessions, short exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Service Strategy
Provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations’ aims and strategy.

Service Design provides guidance on the design of new or changed services for introduction into the live environment.

Service Transition
Provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.

Service Operation
Provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.

Continual Service Improvement
Looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.