Associated Courses

Course Outline

Duration

3 Hours

Price

£150 per person

Pre-Requisites

No knowledge of Microsoft Teams is assumed.

Course tailoring service

Our tailoring service is a luxury you can afford, allowing you to combine elements of related courses producing a bespoke
solution, designed specifically to fulfil your training needs. Is there any better way to meet all of your training objectives and maximise your training ROI?

Kit supply

Running a course at your facilities might sound like a good idea until you start thinking about the practicalities of equipment usage and the
impact this could have on day to day business, so why not let us bring the necessary
equipment with us?

Teams Communications

Learn how to

Manage status
Manage your contacts
Make and receive calls
Transfer calls
Manage missed calls
Manage voicemail
Deal with Out of office and do not disturb
Using chat

Content

Status
Understanding Status
Setting your status

Contacts
Managing Contacts
Adding an Internal Contact
Adding an external contact
Editing a contact
Removing a contact

Making and Receiving Calls
Answering a call
Making Audio Calls
Making Video Calls
Leaving Voicemail
Speed Dial Groups
Transferring Calls
Putting a call on hold

Missed Calls
Notifications of a missed call
Calling someone back

Call History
Examining Call History
Add a caller to your contacts

Voicemail
Notifications of voicemail
Checking your voicemail
Listening to a voicemail
Deleting a voicemail

Configuring Voicemail
Choosing voicemail Options
Setting your voicemail message

Managing Incoming Calls
Setting the length of your ringtone

Do Not Disturb and Blocked Contacts
Allowing a caller to bypass your do not disturb
Blocking callers altogether

Teams Chat
1 to 1 Chat
Group Chat
Meeting Chat