Associated Courses

Windows 10 Desktop Support

Windows 7 Desktop Support

Networking Fundamentals

Windows Server 2012 R2 Server Administration

pdfCourse Outline


2 Days


£595 per person


Please note that this course assumes no previous knowledge of Windows 8 or Windows 7 in a networked business environment.

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Windows 8 Desktop Support

Learn how to


Introducing Windows 8
Introducing Windows 8
Comparing Windows 7 with Windows 8
Describe the different versions of Windows 8
Choosing a Windows PC or Tablet
Advantages/Disadvantages of x86/x64 v RT editions
Hardware requirements

Installing Windows 8
Installing Windows 8
Automating the Installation of Windows 8
Explain Windows 8 licensing and activation
Upgrading and Migrating to Windows 8
Migrating User Data and Settings
Backing Up Important User Data and Settings
Restoring User Data and Settings to a Target Computer

The Graphical Interface
Using Windows 8 with Multi-Touch
‘Metro’ – the new style Start Screen
Configuring the Windows User Interface
The Lock Screen: A new way to login
Customising the Lock Screen
The Start Screen: A new experience for Modern Applications
Customising the Start Screen
Determining what Tiles appear
Arranging/Grouping Tiles
Using the Windows 8 Desktop and Taskbar
Customising the Desktop
Multi-Monitor Configuration
The New Windows Explorer
Using the Windows Explorer Ribbon Interface

Accessing the Windows Store
Why the Windows Store is Important
Launching/Browsing the Windows Store
Finding and Installing Applications
Rating and Reviewing Applications
Configuring Windows Store Accounts
Uninstalling Applications

Using Internet Explorer 10
Metro v Desktop Versions of Internet Explorer 10
Using the Metro Version of Internet Explorer 10
Using the Desktop Version of Internet Explorer 10
Configuring Internet Explorer 10

Windows 8 Productivity Applications
Using People to manage Contacts
Using Mail to manage email
Using Calendar to Manage your Schedule
Using Messaging to Communicate with Others
Using SkyDrive to store files online
Using Windows Reader to access PDF Files
Using the Bing Applications

Installing/Configuring Device Drivers
Installing Device Drivers
Managing Device Drivers
Understanding System Ratings
Running the Windows Experience Index
What do the ratings mean?
Adjusting Visual Effects
Adjusting Power Management Settings

Microsoft Management Console (MMC)
Creating a Customised MMC
The Favourites Menu
MMC Taskpads

User and Group Management
Implementing local and domain accounts
Creating users and groups
Configuring User Account Control (UAC)
Modifying UAC Prompts
Configuring Local Group Policy
Using Group Policy to Enhance Security

Managing Disks and Disk Management
Managing Disks, Partitions, and Volumes
Basic v Dynamic Storage
Creating Disk Volumes
Mirrored Volumes, Spanned and Striped
Configuring Disk/Volume Quotas
Working with Virtual Hard Disks
NTFS v ReFS (Resilient Filing System)
Introducing Storage Spaces
Storage Space Configuration Options
Enabling and Configuring File History

Windows 8 Recovery Tools
Using the Windows 8 Recovery Tools
Creating System Recovery Disks
Booting the Windows Recovery Environment
Using Windows Backup
Safe Mode Recovery Options
Repairing Windows 8
Push Button Reset

Configuring and Troubleshooting Network Connections
Configuring IPv4 Network Connectivity
Configuring IPv6 Network Connectivity
Implementing Automatic IP Address Allocation
Implementing Name Resolution
Troubleshooting Network Connectivity
Troubleshoot common network-related problems.

Implementing Wireless Network Connections
Overview of Wireless Networks
Implementing a Wireless Network
Planning a Wireless Network
Determining the Cause of Wireless Network Problems
Configuring a Wireless Network Policy
Configure a wireless network connection

Implementing Network Security
Overview of Threats to Network Security
Configuring Windows Firewall
Securing Network Traffic
Configuring Windows Defender
Creating an Inbound Firewall Rule
Creating an Outbound Firewall Rule
Creating and Configuring Connection Security Rules

Configuring File and Folder Access
Restricting access to Files and Folders
NTFS File and Folder Permissions
Managing Shared Folders
Simple v Advanced File Sharing
Combining NTFS and Share Level Permissions
Creating/Configuring Libraries
Configuring File Compression

BitLocker Volume Encryption
Partitioning for BitLocker
What is a Trusted Platform Module (TPM)
Configuring BitLocker
Using BitLocker to Go

Configuring AppLocker
Configuring AppLocker Rules
Testing AppLocker Rules
Install and configure applications.
Install and manage Windows Store Applications

Managing Printers
Printing Terminology
Creating and Sharing a Local Printer
Configuring and managing printers

Overview of Hyper-V 3.0
Creating a virtual machine
Overview of PowerShell 3.0
Using basic CMDLETS to automate tasks